TERMS OF SERVICE
This version of our Terms of Business was last updated 26.10.2022
Stock & Bespoke Orders
All stock pieces are made to order, we have a selection of pieces that can be reproduced in any colour or carat of gold.
‘Bespoke’ applies to all commissions, and any stock orders with personalisation/customisation. We ask for your particular care and attention when ordering any bespoke items.
Personalisation/customisation applies to any metal, and refers to any alterations to chain lengths, addition of bespoke stone choices, engraving of any surface, and any other specifically requested alteration to design/colourway/measurements or bespoke combination.
Please note that customers own stones are not covered by the Sarah Brown Jewellery Warranty, and as such Sarah Brown Jewellery are not held liable for any damage to the stone or piece resulting from a flaw or fault within the stone. This includes the replacement of any customer-supplied stone where the stone has become damaged, meaning that responsibility for the cost of a replacement stone falls upon the customer. Sarah Brown Jewellery sourced stones are covered by the Sarah Brown Jewellery Warranty.
We cannot accept any returns on bespoke or personalised items, so we ask for your particular care and attention when ordering these pieces. Please see the Returns section below for full details.
For all Bespoke Orders placed outwith the website we require a non-refundable 50% deposit to confirm your order, with the balance due upon completion of your order, prior to delivery/collection. Goods remain the property of Sarah Brown Jewellery until paid for in full.
Please refer to our Intellectual Property & Copyright section below for details regarding bespoke orders and design rights.
Payment Methods
Orders placed online through the Sarah Brown Jewellery website are taken through Stripe (you can learn about Stripe here), or Paypal,
Orders placed via email or over the phone are taken via bank transfer, or SumUp (you can learn about SumUp here). Your order will only be confirmed once payment has been received.
Orders taken in person can be made via SumUp or in cash.
Our payment methods accept all major credit & debit cards.
Delivery
All of our jewellery is sent using Royal Mail Special Delivery as this is a trackable and fully insured service. This also means that a signature is required upon delivery and will be delivered by 1pm on day of delivery.
Delivery is for £7 for all UK orders under £500 / £8 for all UK orders £500 - £1000 / £10 for all UK orders over £1000 in value.
As most of our items are made-to-order please be aware that it can take between 4-8 weeks for delivery.
However, we do also hold a small stock of ready-to-go items, so in some cases the items will already be made and so delivery in this case is 3-5 working days from placing order. You are welcome to enquire delivery time before you place your order.
If you need items by a specific date, please send us a message before placing your order, and we'll let you know if your date is achievable.
Returns & Cancellations
Stock Orders with no personalisation - You may cancel your order up to 14 days after receiving it. To Cancel your order please get in touch ASAP
Bespoke & Personalised Orders - You may cancel your order within 48hrs of placing it, please get in touch immediately.
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We hope you will be delighted with your Sarah Brown Jewellery piece. If however for some unfortunate reason you are not entirely satisfied with your piece, please get in touch.
Sarah Brown Jewellery guarantees a warranty period of 12 Months from the date of purchase for all orders. Proof of purchase is required to validate our warranty. Sarah Brown Jewellery Warranty covers manufacturing and material defects for items purchased directly from Sarah Brown Jewellery, either through our website, via email (this includes referrals via our affiliates), or in person. Our Warranty only covers damages that are not caused by customer wear & tear / accident / inappropriate use and all items outside the Warranty period will incur an additional charge (see Repairs section below). Please email us before you return your piece so that we are aware of the return. We'll email to let you know we have received your piece back with us safe and well.
We will repair/replace/refund items which are found to be faulty. Refunds will be issued where an item is found to be faulty and a repair or replacement is not preferred.
We cannot accept any returns on bespoke or personalised items, so we ask for your particular care and attention when ordering these pieces. This means that they are not eligible for return unless a manufacturing fault has been found.
A return due to ‘change-of-mind’ applies solely to unworn website stock items* bought via the website. For stock items bought from us in person (where you have been able to handle the item prior to purchase) a credit note or alternative stock item exchange will be given provided that the item is unworn and both the item & packaging are undamaged and intact. The amount eligible for exchange/refund will be the total value of returned stock & original postage costs. Buyer is responsible for all return postage costs.
* ‘stock items’ refers to items which are not made to order and do not have any personalisation or customisation.
Repairs & Reconditioning
Repairs for items damaged or broken through customer wear & tear / accident / inappropriate use, and for items outside of their warranty are available, with price agreed before any work commences. Customer is responsible for all postage costs for wear & tear / accident / inappropriate use & outside of warranty repairs.
It is possible to bring your piece back to it’s original condition when you first received it. This can include cleaning, and refinishing. Reconditioning starts at £30, but we will quote you on a case by case basis, with price agreed before any work commences. Customer is is responsible for all postage costs for reconditioning.
The Sarah Brown Jewellery Warranty
The Sarah Brown Jewellery Warranty is valid for 12months from purchase date.
This warranty covers the following within the first 12months after purchase:
Chain breakages
Where, within the warranty period, a chain breaks through customer wear and tear, we will repair the chain as discretely as possible free of charge.
1x Ring Resizing
Where, within the warranty period, you require resizing, your ring is eligible for the first resizing for free. Subsequent resizing will be charged on a case-by-case basis.
Please note that postage is not covered when returning your piece to us, but return postage when we send your piece from Letters to Jinny back to you is covered during your warranty period.
Intellectual Property & Copyright
All design rights, intellectual property and copyrights remain the sole property of Sarah Brown Jewellery.
All the items to be found on the Sarah Brown Jewellery website & other online platforms (brand names, photographs, pictures, texts, logos, films and so on) are protected by the laws governing intellectual property rights and, unless stated otherwise, are the exclusive property of Sarah Brown Jewellery.
When a bespoke order has been placed where alterations have been made to an existing design, or a brand new design is developed in cooperation with you, the customer, all design rights and copyright belong solely to Sarah Brown Jewellery. This includes the right to reproduce said designs for selling purposes at any point in the future. At no point during the order process or thereafter do the design rights, intellectual property or copyright pass from Sarah Brown Jewellery to the customer.
Sarah Brown Jewellery reserves the right to publish images of any bespoke designs & orders both in print and online. This will be done with the utmost sensitivity to you the customer, ensuring that any and all identifying marks or personal indicators, such as engraving/photographs/names etc., are censored and obscured, unless express permission to publish uncensored has been granted in writing (either written or electronically) from the customer to Sarah Brown Jewellery. We will endeavour to alway work with you when publishing an image of your order for the first time.
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All Design Rights, Intellectual Property Rights and Copyrights remain the sole property of Sarah Brown Jewellery. Prices are correct at the time of publication. Sarah Brown Jewellery reserves the right to review their prices at any time.